Shipping & Returns

Requirements

For all purchases of our products through our online shop (with the exception of certain products; see the cancellation restrictions below), INNINOVA grants the customer a voluntary right of cancellation within 10 days of receipt of the products, without the customer having to provide a reason. The customer can withdraw from the contract within 10 days of receipt of the goods by returning the goods to us. The 10-day return period begins on the day after receipt of the goods and is met if the goods are handed over to the post office or another transport company for return or shipping on the last day.

The prerequisite for exercising the right of withdrawal is that you return the goods to us unused, complete and intact, if possible in the original packaging.

​

The goods must be returned to the following address:

INNINOVA AG, Büttenenhalde 14, 6006 Lucerne

Follow

The return of a product is at the customer's risk and expense. The customer must have the return confirmed and retain the return shipping confirmation. In the event of a lost package, your return can only be credited upon presentation of this document.

If the goods are returned properly, we will refund the total price paid by the customer no later than 30 days from the date we received the goods. The refund will be based on the original payment method used and will always be made to the account used for payment, unless expressly agreed otherwise with you. Please ensure that you have access to the specified bank account, as INNINOVA assumes no liability in this regard.