Terms & Conditions
1. Applicability and scope
The following General Terms and Conditions (hereinafter referred to as "GTC") apply to all business relationships between INNINOVA AG (CHE-177.287.618) (hereinafter referred to as "INNINOVA", "us" or "we") and customers (hereinafter referred to as "Customer", "Buyer" or "you") for products (hereinafter referred to as "Products" or "Goods") purchased via our website INNINOVA.com (hereinafter referred to as "Online Shop" or "Website").
The online shop is operated by:
INNINOVA AG
Büttenenhalde 14
6006 Lucerne
CHE-177.287.618+41(0)767673278
info@inninova.com
Individual agreements concluded with the customer take precedence over these General Terms and Conditions. Conflicting terms and conditions of the customer are not recognized.
INNINOVA reserves the right to change these Terms and Conditions at any time. All changes will become effective upon publication of the new Terms and Conditions on the website. The applicable date for the purchase of a product is the date the binding order is submitted to us.
Please read these Terms and Conditions carefully before placing a binding order. By placing a binding order for our products, you agree to the following terms and conditions as well as our Privacy Policy, and you declare that you are authorized to enter into legally binding contracts and are at least 18 years old.
Customer Service
The presentation of products in the online shop does not constitute a legally binding offer, but merely a non-binding online catalog or a non-binding invitation to customers to order the product in the online shop. INNINOVA expressly reserves the right to change the products themselves as well as their content, such as images, product range, prices, and product descriptions, at any time and without prior notice. Illustrations, pictures, brochures, advertising, and other information related to our products are for informational purposes only and are not binding for INNINOVA.
The customer can place a binding order for the products they have selected through our online shop. The customer can place the selected products in the shopping cart. This does not constitute a binding order. An order is only considered binding when the customer clicks the "Order with payment" button on the order page at the end of the order process. Before submitting the order, the customer can change and review the information at any time, identify any input errors, and correct them if necessary before the final, binding order is submitted.
An order confirmation will be sent to the customer immediately and automatically via email. This confirmation email contains your order details and our Terms and Conditions, which you accepted during the ordering process. The confirmation email only serves to inform you that we have received your order. The automatic order confirmation does not constitute a purchase contract. By submitting your order, you confirm that you have read the Terms and Conditions and agree to them unconditionally. We recommend that you print out the Terms and Conditions for online ordering and your documentation or save them on your computer.
After you have placed a binding order, INNINOVA reserves the right, at its sole discretion, to either accept the order or reject it by sending a corresponding notification by email, without assuming any liability to you or any third party. We will refund any payment already made upon cancellation of the order. Reasons for rejecting an order may include, for example, if a product is no longer available, if we cannot obtain authorization for the customer's payment, or if there is reason to believe that the customer is violating these Terms and Conditions or the provisions of an individual contract, or is acting with fraudulent or other criminal intent.
Upon acceptance of the order by INNINOVA, a binding purchase contract is created with the customer. This acceptance occurs upon shipment of the ordered products.
Any commercial distribution or resale of our products is strictly prohibited.
Customer Service
All information regarding product availability, shipping, and delivery is preliminary information and approximate. It does not constitute binding or guaranteed shipping or delivery dates. Liability for unavailable products or delays in shipping or delivery is expressly excluded.
If INNINOVA determines during the processing of your order that the products you have ordered are unavailable, we will inform you. In this case, no contract will be concluded for the unavailable products; otherwise, your order will remain unaffected.
We also reserve the right to limit the number of items a customer may purchase. In such cases, we will notify the customer accordingly via email.
Customer Service
Our products and prices correspond to those listed on the website. All prices are quoted in CHF (Swiss francs) and include statutory value-added tax (VAT), but do not include shipping and other incidental costs or fees/duties. The total price of your order, including all incidental and shipping costs, will be displayed at the end of the ordering process.
INNINOVA reserves the right to change prices at any time. Products will be invoiced based on the prices offered at the time the binding order is placed.
By placing a binding order, you declare that you agree to the total price for the ordered products. Once the order has been placed, the price cannot be adjusted.
Customer Service
Orders are generally due for payment immediately.
The customer has the option of paying using the payment methods displayed on the website or during the ordering process. These may change from time to time. Furthermore, we reserve the right not to offer certain payment methods in specific cases and to refer to other payment methods we use (for example, to hedge our credit risk, only those that match the respective creditworthiness). INNINOVA is expressly authorized by the customer to conduct credit checks at its own discretion and, if necessary, to pass on customer data to third parties for this purpose.
By selecting the payment method, the customer authorizes the payment either by entering credit card details or access data from a payment service provider. The customer authorizes INNINOVA to receive or collect payments via the appropriate method. In the event of chargebacks, INNINOVA is entitled to reimbursement of the associated costs and bank processing fees. Furthermore, INNINOVA is not liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order.
If you pay by credit card or alternative payment method, we reserve the right to verify the card's validity, check the availability parameters for collection and address details, and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and the payment details entered are correct. If payment is declined, INNINOVA reserves the right to cancel the order.
When paying by invoice, the customer will receive the invoice with a payment slip with the delivery of the goods or by email. Payment must be made using the payment slip within the payment period specified on the invoice. If payment is not made on time, INNINOVA is entitled to charge its expenses for each reminder of at least CHF 50, plus additional collection costs and statutory default interest. Should debt collection proceedings become necessary, we will charge an additional processing fee of at least CHF 200.
Customer Service
Delivery is generally made via the Swiss Post AG delivery service. The buyer must pay the associated costs in advance.
INNINOVA strives to adhere to the delivery times stated in the online shop. However, INNINOVA is not liable for delivery delays, regardless of their cause. We will inform you of any delays. If the delay lasts more than three weeks after the original delivery date, the customer is entitled to cancel their order. Further claims, in particular claims for damages, are excluded.
If delivery of the product fails due to the customer's fault, INNINOVA may withdraw from the contract. Any payments made will be refunded less the costs incurred by INNINOVA (including, but not limited to, shipping and return costs).
Customer Service
INNINOVA remains the owner of the delivered products until they have been paid in full.
Customer Service
Requirements
For all purchases of our products through our online shop (with the exception of certain products; see the cancellation restrictions below), INNINOVA grants the customer a voluntary right of cancellation within 10 days of receipt of the products, without the customer having to provide a reason. The customer can withdraw from the contract within 10 days of receipt of the goods by returning the goods to us. The 10-day return period begins on the day after receipt of the goods and is met if the goods are handed over to the post office or another transport company for return or shipping on the last day.
To exercise your right of withdrawal, you must return the goods to us unused, complete, and intact, if possible in their original packaging. The goods must be returned to the following address:
INNINOVA AG, Büttenenhalde 14, 6006 Lucerne
Follow
The return of a product is at the customer's risk and expense. The customer must have the return confirmed and retain the return shipping confirmation. In the event of a lost package, your return can only be credited upon presentation of this document.
If the goods are returned properly, we will refund the total price paid by the customer no later than 30 days from the date we received the goods. The refund will be based on the original payment method used and will always be made to the account used for payment, unless expressly agreed otherwise with you. Please ensure that you have access to the specified bank account, as INNINOVA assumes no liability in this regard.
Customer Service
INNINOVA warrants that the goods correspond to the promised characteristics and have no defects that impair their value or suitability for the intended use.
Upon receipt of the products, the customer must immediately inspect them for accuracy, completeness, and any damage. Any defects or damage must be reported to INNINOVA within 14 business days. Defects that could not be discovered during a proper inspection and only become apparent later must be reported in writing immediately after their discovery. If you fail to inspect the defect or report it immediately, the goods will be deemed accepted, and you will no longer be entitled to assert any claims against us.
The statutory warranty provisions apply against manufacturing defects, material defects, or production defects. The warranty period is two years from receipt of the product. Defects due to the buyer's fault are excluded from the warranty.
The customer's warranty claims are limited to replacement delivery to the exclusion of all other claims, in particular reduction or compensation for indirect and consequential damages.
For complaints or service questions, please contact us at the following address with your order number, customer number, a description of the error, and other helpful information:
INNINOVA AG,
Büttenenhalde 14, 6006 Lucerne
+41(0)767673278
info@inninova.com
The defective product must be returned to INNINOVA at the above address along with a copy of the order confirmation and a detailed description of the defect. Returning a product is at the customer's expense and risk. Please have your return confirmed and retain this confirmation, as your warranty claim cannot be processed if the package is lost.
Customer Service
If you register for such an account, you are responsible for ensuring that the personal data required for registration is provided truthfully and completely. You are obligated to treat your personal access data confidentially and not to disclose it to unauthorized third parties; INNINOVA assumes no liability for non-confidential treatment of the access data by the customer. INNINOVA undertakes to treat your data confidentially and not to disclose it to unauthorized third parties. For further information on data protection, please refer to our Privacy Policy.
Registration is free. Each customer is entitled to maintain only one customer account. We reserve the right to delete multiple applications and to warn, block, or delete or modify the content of registered customers who violate these Terms and Conditions or individual agreements.
INNINOVA is not obligated to accept the registration or order of a registered customer.
Customer Service
Any liability of INNINOVA is excluded to the extent permitted by law.
Event beyond our control
In the event of an event beyond our control (so-called force majeure), we assume no liability or responsibility for the non-fulfillment or delayed performance of any obligations under these Terms and Conditions and the contractual relationship based thereon. An event beyond our control occurs, for example, in the following cases:
In the event of strikes, blockades or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or the failure of public or private communications networks or the inability to use rail, shipping, air, motor routes or other means of public or private transport.
If an event occurs outside our control that affects the performance of our obligations under the contract, we will notify you as soon as possible.
Customer Service
INNINOVA collects and processes personal data only within the framework of the statutory provisions, in particular in compliance with applicable data protection laws. Further information on the processing of your personal data, your rights, and related questions can be found in our privacy policy, which forms an integral part of these Terms and Conditions.
Customer Service
The information and content published on the website are protected by copyright and are the property of INNINOVA or the respective rights holder. Reproduction, processing, distribution, or any other form of exploitation requires the prior written consent of the respective rights holder. INNINOVA and the respective rights holder expressly reserve all related rights.
Customer Service
Should any provision of these Terms and Conditions be or become illegal, invalid, or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be deemed replaced by a valid provision that most closely reflects the economic purpose of the provision and the intention of the parties at the time the contract was concluded. The same applies to any gaps in these Terms and Conditions.
Customer Service
These General Terms and Conditions, the contractual relationships based thereon and any disputes arising therefrom shall be governed exclusively by Swiss substantive law, excluding the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for natural persons is the registered office of INNINOVA or the customer's place of residence. For legal entities, the exclusive place of jurisdiction is INNINOVA's registered office.